Medical device software maintenance for the post-market phase

Implement post-market improvements quickly while maintaining software stability and supporting ongoing regulatory compliance. We help you organise PMS & implement CAPA actions without disrupting product performance.

We help with the technical changes resulting from post-market surveillance findings through updating software, cloud infrastructure, and user interfaces (UI). Our goal is to improve usability, functionality, and security of your device by addressing evolving user needs.

Reduce security risks and maintain long-term system stability through ongoing maintenance of libraries, frameworks, and third-party dependencies.

We perform regular updates to mitigate vulnerabilities, including critical security vulnerabilities (CVEs), through ongoing monitoring and patch management. This helps prevent exposure to known threats and reduces risks over time. We also align your software with current platform versions, reducing technical degradation over time.

Ensure your software runs reliably, efficiently, and cost-effectively. Continuous infrastructure monitoring helps detect issues early, maintain high availability, and prevent performance degradation.

We provide continuous monitoring of cloud infrastructure and resource usage, combined with cost optimisation, backup verification, and scalability management. This includes database performance monitoring and growth optimisation to prevent bottlenecks and slowdowns, helping your system remain efficient.

Meet your users’ expectations with small improvements, such as functional updates, UI adjustments, and content maintenance.

We handle minor feature tweaks (e.g., UI adjustments), content updates, and other changes as part of software maintenance for medical devices, ensuring the product remains usable and aligned with evolving user expectations.

Keep your software available and minimise the impact of unexpected issues. Our SLA-based support provides predictable response times for critical situations, helping reduce downtime, and maintain business continuity.

We monitor incidents, classify them according to agreed severity levels, analyse data, verify backups, and resolve issues within the defined Service Level Agreement. Support coverage, response times, and maintenance scope are tailored to your operational requirements.